Cancellation Policy

🌿 WEBSITE TERMS SUMMARY This is a short summary for client clarity. Full Terms & Conditions are available on request or via our policies page. - All prices are per person unless stated otherwise. - Some treatments require a deposit or full payment at the time of booking. - Appointments can be cancelled or rescheduled up to 48 hours before the appointment time. - Late cancellations or non-attendance may result in loss of deposit or full charge. - Courses, bundles, memberships, and gift vouchers are non-refundable once purchased. - Treatments are provided for relaxation, wellness, and cosmetic purposes only and do not replace medical care. - Results vary between individuals and cannot be guaranteed. - Clients must complete a consultation form and disclose relevant health information before treatment. - Nothing in these terms affects your statutory rights under UK consumer law. ⏰ CANCELLATION POLICY (TRADING STANDARDS–SAFE) Please read carefully before booking - Appointments may be cancelled or rescheduled up to 48 hours before the scheduled start time without charge. - Cancellations made within 48 hours of the appointment time may result in the loss of any deposit paid. - Same-day cancellations or failure to attend an appointment may result in a 100% charge. - Online bookings can be amended online within the permitted timeframe shown at the time of booking. - Deposits are taken to secure appointment time and are non-refundable when insufficient notice is given. - These terms are in line with UK consumer law, which allows businesses to retain deposits where reasonable notice is not provided and the appointment time cannot be reallocated. If you are unable to attend due to exceptional circumstances, please contact us as soon as possible and we will review the situation fairly.